Frequently Asked Questions

What is the best way to see Escape's new arrivals?

We are constantly adding fresh merchandise, so follow us on social media to be among the first to see which new items are being added to the shop. Follow Escape Outdoors on both Instagram and Facebook, as well as bookmark our New Arrivals page to check out the latest styles available.

What type of shipping does Escape offer?

• FREE USPS First Class Mail on orders over $100 (apparel, hydroflasks & jewelry)
• First Class Shipping, $6 on orders under $100 (apparel, hydroflasks & jewelry)
• USPS Priority Mail, $8 Shipping Fee (apparel, hydroflasks & jewelry)
• FREE In Store Pickup (all items)
• Shipping rates on bikes/kayaks differ from above shipping rates

The above shipping rates apply to orders that are shipped to anywhere within the contiguous US. 

Escape is not responsible for lost or stolen packages once order tracking information reports the package delivered to the provided address. Please contact USPS for help with the recovery of lost or stolen packages.

What is Escape's return policy?

We always want you to be 100% happy with your purchase. If you aren’t, you may request that your returned item(s) be considered for exchange or store credit if they are returned within 14 days of the merchandise ship date.

Please note that if items are not returned in the condition that they were sent in (tags must remain intact, the item must be unworn and unwashed), then we are unable to offer store credit. Shoes are required to be in a shipping box or poly bag to protect them during the return process. Final sale (marked down) merchandise and intimates may not be returned or refunded.

Once Escape receives and inspects returned items, an email confirmation will be sent notifying about approval or rejection of a refund. If approved, store credit will be issued in the amount paid for the item.

If an out of stock item is ordered, Escape Outdoors reserves the right to give a refund instead of the item ordered. Please note that an item listed as $0 is not currently available and we will be unable to fulfill that item.

Where should I mail my return?

Returns may be sent to:

Escape Outdoors
377 Furys Ferry Rd
Martinez, GA 30907

I want to join the Escape team! How can I apply?

Escape Outdoors is a thrilling place to shop and work! As we continue to grow, we are on the hunt for enthusiastic and inspiring team members to fill both part-time and full-time positions. E-mail us at hr@shopescapeoutdoors.com and tell us about yourself and why you think you’re the perfect fit for Escape!